Your rail adventure is just around the corner! To help you prepare for your trip, below you will find more information specific to your destination and train journeys, along with luggage information and frequently asked questions. We have also provided emergency phone numbers should you need to reach us while traveling.
If you need further assistance while traveling, please call our emergency numbers so our staff can assist you as soon as possible. You’ll also find answers regarding any trip interruptions on your travel documents. If you need assistance prior to your departure, please call the number on your invoice.
If your flight is delayed, and you have a private transfer, please call the transfer company directly at the number on the voucher to advise of your new arrival time. We have provided them with your flight details so they can track your flights, however, a phone call is the best way to ensure pick-up at your new arrival time.
UK Customers: +44 (0) 20 7661 7386
US and Canadian Customers: +1 (949) 516 6509
Australian Customers: +61 2 8316 0577
To call a phone number in another country on your vouchers, please use the “How to Dial” tool linked here. Select the country you’re dialing from, then the country you’re dialing to, the area code, the phone number you’d like to call, and the complete number to dial will be displayed. https://countrycode.org/how-to-call
If you have a mobile phone, please ensure that you have given us the number and also that you keep it charged and switched on while you are traveling. This is in case we need to get in touch with you. Without this information we are not able to contact you should there be any disruptions or an emergency.
Travel documents will be emailed to you or your travel agent 14-21 days prior to the start of your Railbookers itinerary. If you booked within 30 days of travel, please keep in mind you will receive your documentation closer to your departure date. If you require your travel documents earlier than 14 days from departure due to a pre-trip, please give us a call in advance so that we can do our best to send them to you early. Additionally, some rail operators require paper tickets, which we will mail to you. If your itinerary does require paper tickets, we will reach out to you in advance to reconfirm your mailing address.
Please make sure to review your documents for accuracy and to ensure that everything you need for hotels, transfers, sightseeing, and train journeys are included. If there are any discrepancies or you are missing a voucher, please give us a call as soon as possible or contact us at www.railbookers.com/contact-us.
From there, choose Travel Documents Request from the drop-down "Topic List". Enter your information and let us know of any vouchers that you are missing in the "Your Message" field. A member of our team will respond within 72 business hours.
If you received any paper tickets in the mail, click below for important details and translation.
Please do not throw away tickets whilst traveling. Sometimes, reading tickets can be complicated and you may, for example, find that the single ticket you don't think you need anymore is actually a return ticket. Also, if there are any problems with one of your journeys, we will need the tickets returned to us in order to claim any compensation you may be eligible for.
In some Central and Eastern European countries, it's common to receive paper tickets in the mail, click below for translation assistance and more important information.
It may seem obvious but don't forget your passport! You will need a valid passport and a visa where applicable to travel on the Eurostar and for any journey within Europe and beyond. Please make sure you check the visa requirements of each country you are visiting, too.
It is a condition of booking with Railbookers that you have travel insurance for your trip. Please make sure that you are suitably covered for the entire duration of your vacation.
Your documents should include a voucher for each hotel booked with Railbookers. You will need to present your voucher to the front desk at the hotel upon check-in. A personal credit card may be required for incidentals. Please note that some hotels do charge a nominal city tax which will be payable by you on check-in.
Depending on your destination, an adapter may be required for the electrical use of outlets. We recommend bringing a universal, all-in-one travel adapter, as the outlets in the US and Canada are different than those in Europe, Asia, Africa, and Australia.
Unless specified on your itinerary, transportation to and from airports, train stations, and hotels is not included. Taxis are widely available, and there is usually a taxi queue right outside the train station. Rideshare services may also be available, but that will depend on the destination. You can also ask your hotel’s front desk to arrange a taxi to pick you up from the hotel.
If your sightseeing tour does not mention hotel pickup, you will need to make your own way to the meeting points. All of our hotels are centrally located, so it should only be a short walk or taxi ride to the meeting points.
If you do have private transfers included in your itinerary, please make note of the instructions on the voucher, and ensure your mobile phone is turned on, in case the driver needs to contact you. In most cases, you will also need to call the transfer company at the phone number on your voucher to reconfirm pick-up times and locations.
If you have arranged sightseeing tours, activities, and/or transfers through Railbookers, your travel documents will include a voucher for each service.
If you have any private transfers included, you will need to call to reconfirm the pick-up location and time 24-48 hours in advance.
Many sightseeing tours also require calling in advance to confirm the meeting location or pick-up time, as the details may change from the time of booking, or they may have different hotel stops for other travelers on the tour that they need to adjust the routing.
If you have booked a city or attractions pass, many attractions now require reservations in advance. In your voucher will be a link with instructions on how to reserve your time slots.
Looking for sightseeing and activity suggestions while you're on the trip of a lifetime? We have gathered our top sightseeing and activity recommendations for you! Take a look and give us a call to add an excursion to your itinerary!
Before you depart on your trip, prepare for a hassle-free experience by knowing how to pack smartly. There are no weight limits when it comes to your luggage, but just keep in mind that where you go, your luggage goes. Just because traveling by train means you get to bypass the luggage restrictions of airlines, it doesn’t mean you should overpack.
The reality is that you’ll probably be hopping on and off trains regularly. And you’ll walk with whatever luggage you choose to bring more than you think you will. The lighter the better. Also, it’s important to make sure you check your luggage allowances with your airline if you plan on flying at any time during your train vacation.
From Crossing Platforms to Changing Stations, View all You Need to Know About Train Changes in the EU: If you’re headed across Europe by train, it’s likely you’ll have to change trains! Changing...
With the exception of Eurostar, which has a 45-minute check-in time, there is no official check-in required for train journeys in Europe or North America. Of course, we always recommend arriving at...
Our hotels are centrally located within each city we offer. Most are within a short distance of local sights and/or your railway stations.
