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Frequently Asked Questions

Questions about Railbookers? We've got answers.

If you don’t find the information you are looking for, feel free to call us or submit your question using our contact form. One of our Rail Experts will be in touch shortly to assist you!

How do I make a reservation?

Call Railbookers to speak with one of our knowledgeable Rail Experts to book your perfect rail vacation, call your local travel agent or submit an online request at

What information do you require at the time of booking?

All passenger first and last names, and all dates of birth, are required at the time of booking.
Certain train providers will require passport information.

Can I customize my trip?

Absolutely. We can add hotel nights to give you extra time to explore your destination, or add in additional destinations to help you discover new ones! We can also add transfers for ultimate ease and convenience and have an extensive range of sightseeing options so you can make the most of your trip. Just speak with our Rail Experts and we’ll start creating the perfect rail vacation for you.

Can you recommend the most scenic route to get to my destination?

We’re always advocates of taking the scenic route! With so much to see from the train windows on all our rail vacations, you’re in for a treat. If there’s a different route you could take for some extra special scenery, we’ll be excited to let you know!

Can I upgrade to first class rail on some or even all of my train journeys?

You certainly can. We know that many of our customers like to upgrade some or all of their train journeys to first class. Upgrading will give you a larger seat, more legroom and even a meal and drinks on certain routes. To find out more information, please speak with one of our Rail Experts who will tell you the advantages of first class on your specific route.

Can I take a rail vacation that you offer in reverse?

Yes! We can offer a reverse option on any of our itineraries. If you are already planned to be in one destination and would like to visit cities on one of our packages in a different order or start/finish in a different location, please call us and speak with a Rail Expert.

Where are your hotels located?

Our hotels are centrally located within each city we offer. Most are within a short distance of local sights and/or your railway stations.

How much luggage can I bring?

In general, each passenger can take two items of luggage plus one personal item. There are no weight restrictions – just remember you’ll need to carry everything!

Can I add on additional sightseeing or additional hotel nights?

Yes, you can add additional sightseeing activities and/or hotel nights to most existing rail vacation packages we offer. When you speak with a Rail Expert: Request an explanation of the upgrade options to your vacation package as you wish. Additional charges may apply.

Am I able to travel on my choice of dates?

There are no set departure dates with our vacations, with the exception of private train journeys such as the Venice Simplon-Orient-Express. Most trains will run every day, which means our vacations do too!

Can I choose my train times?

Our packages don’t have set departure times, and if there is a train running when there are multiple trains a day, your Rail Experts will be able to talk you through the different departures. If there’s a particularly convenient time or a departure that will ensure you catch the best scenery, we’ll be sure to recommend it.

How long before the train departs should I be at the station?

With the exception of Eurostar, which has a 45-minute check-in time, there is no official check-in required for train journeys in Europe or North America. Of course, we always recommend arriving at the station in plenty of time.

When will I receive my travel documents?

After we receive full payment, travel documents will be mailed to you approximately 21 days prior to your departure.