Why Book with Railbookers?

Our holidays and short breaks include:

• Handpicked quality hotels in central locations
• All our packages include breakfast and local tax
• Expert knowledge of our travel consultants
• Your money is safe – protected by TTA (Travel Trust Association)

Tailor-made Holidays and Short Breaks

We can tailor-make your city break or holiday to your exact requirements for example:

• Combine two or more cities in one holiday
• Fly into one city and return from another
• Combine a mixture of flights and rail travel
• Add day trips to additional cities
• Upgrade your hotel or travel class

Our experienced consultants have travelled on many rail journeys and visited the destinations and hotels that we offer, and can help you to get the most out of your holiday.

Stress Free Travel

For your peace of mind we are members of the TTA (Travel Trust Association) who guarantee your payment through us. And if your holiday is affected by changes in travel arrangements or hotels, we will always endeavour to advise you in advance and minimise any disruption to your holiday.

We have personal relationships with many of the hotels which appear on our website, which means we can negotiate with them on your behalf to get better rates or an upgraded bedroom for that special occasion.

Contact Us

We'd love to hear from you, you can call us on (646) 770 2894.
Phone calls are charged at UK local rates (call costs from mobiles may vary, check with your service provider).
If you are calling from abroad please call us on +44 20 3327 0800.
click here to see our opening hours.

Rail Travel

We are experts in rail travel, and specialise in putting together rail inclusive packages, making your city break or holidays simple to book! We can book European short breaks and holidays, luxury trains and flights with British Airways (through our sister company Travel Definitions) and much more.

We believe that travelling by rail gives you more freedom to enjoy your break:

• No stress of the check in queue and the air traffic delays.
• No lengthy check in required – maximum of 30 minutes
• Trains take you directly to the heart of your destination with no lengthy transfers.
• Flexibility of stopping off en route.
• Sit back and enjoy the view, see more of your destination.
• Better for the environment – use up to 17 times less energy than air travel

About Railbookers

Railbookers is based between Old Street and Moorgate tube stations in Central London.
We are a limited company:

Railbookers Limited
Company Number: 04517531

Address (please call us to make a booking, we cannot make bookings in person from our office):
14 Bonhill Street
London
EC2A 4BX
Telephone: (646) 770 2894
Email: info@railbookers.com

Railbookers is pleased to hear any feedback you have on our website or our service. We value our customers’ views and consider any suggestions you have seriously. If you have any ideas, we would be very happy to hear from you. Click here to contact us!

*Exceptions apply, please check with your Railbookers travel consultant.

Contact us

To make a booking, or for a quote for your trip call us on (646) 770 2894.
Please fill in the form below to email us with your comments or questions.

Title	- select - Mr Mrs Miss Ms Dr Rev Sir Lady Lord
First Name *
Last Name *
Email Address *
Telephone
Comment *
	* Compulsory field

If you are enquiring about a holiday itinerary we request that you provide a telephone number so that we can discuss your plans in detail.

Brochures - we don't print a brochure, as our offers and hotels change regularly. All of our short breaks, holidays and special offers can be found on our website. If you are looking for a specific destination or holiday please call us we can tailor-make your holiday for you.

The Railbookers team would love to hear any feedback you have on our website or our service. If you have any ideas or feedback, please submit them using the form above.

Contact Us

Telephone	(646) 770 2894
Address:	Please call us to make a booking, we cannot make bookings in person from our office. Railbookers 14 Bonhill Street London EC2A 4BX

Help

We've put together answers to some of your frequently asked questions below.
For further information or for a quote for your travel please call us on (646) 770 2894.

Please select: Ashford International Bookings Brochure Brussels Cancellations Cars & Parking Check-in Children Contact Us Destinations Disneyland Ebbsfleet International Email Newsletters Feedback Hotels Insurance Passport & Visa Pets Prices Seating Single Supplements Stations St Pancras International Tickets VAT Waterloo International Wheelchairs

Ashford International

Some, but not many Eurostar trains stop at Ashford International Station in Kent. For example only one Brussels train per day stops at Ashford. If you wish to travel from Ashford please call us on (646) 770 2894.

Ashford International Station is 10 minutes drive from Junction 10 of the M20. Follow signposts from the M20. Parking is available at Ashford International Station. Daily parking rates start from $19, pre-booked parking is not available.

Bookings

All of our city breaks and train holidays are tailor-made for you, which is why we don't offer online booking. We can also include upgrades and overnight stops en route. Call us to tailor-make your trip on (646) 770 2894.

We always recommend you book as far in advanceof your travel date as possible for the best availability and prices on Eurostar and trains. But you can book short breaks and holidays to many destinations on the day of travel.

We accept all major credit and debit cards. If you pay by debit card there is no extra charge; if you choose to pay by credit card a 2% surcharge applies.

To make a booking with Railbookers please call us on (646) 770 2894.

Confirmation and Booking Despatch
Once we have confirmed your booking we will email you with your booking details. Please check the details on this email carefully, and call us if you need to make any changes as soon as possible.

All of your booking details and tickets are sent out seven days before departure. In some cases we are able to send them out earlier - please call us (646) 770 2894 to discuss an earlier delivery.

If you want to change anything to do with your booking, we will do our best to help, but we cannot guarantee to make the changes you want or at all. Please check our terms and conditions and contact us as soon as possible.

If you want to cancel your booking, we will do our best to help, but we cannot guarantee that we can refund your payment. Please check our terms and conditions and contact us as soon as possible.

Brochure

Railbookers doesn't have a printed brochure as all of our special offers, city breaks and holidays can be found online at www.railbookers.com
Please call us if you are looking for destinations you can't find on our website, have any questions, or would like us to tailor-make your trip for you.

Brussels

Eurostar trains arrive in Brussels at Brussels Midi Station (also known as Brussels Zuid Station). Many trains to the rest of Belgium and Europe run from this station.

Cancellations

If you want to cancel your booking, we will do our best to help, but we cannot guarantee that we can refund your payment. Please check our terms and conditions and contact us as soon as possible.

Cars

Eurostar is a foot passenger only train to Europe. If you want to take your car on the train to Europe please contact Eurotunnel.

Car Hire
Railbookers works with Avis Car Hire. We can arrange car hire for you from many European train stations. Please call us for a quote for your train and car hire.

St Pancras International Parking
We recommend taking public transport to St Pancras International. Parking is available at an NCP carp park north east of the station. Contact NCP on 0845 050 7080.

Ebbsfleet International Parking
Ebbsfleet International has 2500 car parking spaces within a 5 minute walk of check-in.

Ashford International Parking
To access Ashford International station, exit at junction 10 of the M20 and follow the signs for Ashford station and car park. There are approximately 2000 parking spaces (it is not necessary to reserve in advance). You will be able to pay at the automatic payment machines using either cash or a credit/debit card. The daily rate is $19.

Check-in

If you already have your Eurostar tickets, the check-in time is 30 minutes prior to scheduled departure. If you need to collect your tickets from the automatic ticket machines or the ticket counters at the station you should arrive at the station 45 minutes prior to the scheduled departure.

Children

Child ages vary depending on the transport method, and the hotel. For a quote for travel with children please call us on (646) 770 2894.
Eurostar defines their child age as 4-11 years

Contact Us

Travel quotes and booking: (646) 770 2894
After Booking Service: 020 3327 0801
From abroad: +44 20 3327 0801 Feedback: info@railbookers.com
By Post (no personal callers): Railbookers, 14 Bonhill Street, London, EC2A 4BX

Destinations

We offer short breaks and holidays by rail to many destinations in Europe. If the destination you are looking for is not shown on our website please call us for a quote.

Disneyland ® Paris

We do not offer holidays including accommodation on site at Disneyland® Paris. However we do offer hotel accommodation in the centre of Paris combined with a transport to Disneyland® Paris and entrance.

Ebbsfleet International

Eurostar trains also run from Ebbsfleet station. Ebbsfleet International is less than 3 miles from junction 2 of the M25 and close to the Dartford Crossing and Bluewater shopping centre.
Ebbsfleet information

Email Newsletters

Railbookers sends out a weekly email newsletter including latest offers and new destinations.
Receive our email newsletter

Feedback

Railbookers welcomes all client feedback as this is valuable in assisting us to improve our product and service.
Please send feedback to info@railbookers.com. Alternatively you can send feedback to:
Railbookers
14 Bonhill Street
London
EC2A 4BX

Hotels

Railbookers handpicks hotels and tailor-makes short breaks and holidays based on your requirements. Please call us on (646) 770 2894.

Insurance

It is a condition of booking with Railbookers that you have travel insurance for your trip. We recommend you book your travel insurance online through our partners at Holiday Extras (please note Railbookers is not responsible for the content of external websites).

Passport and Visa

Please check your documents to ensure that passports are valid prior to purchasing your tickets. All passengers, including infants, are required to have a valid passport. If your passport is in your maiden name this should not normally cause any difficulties, please take a copy of your marriage certificate with you when you travel.
For all information relating to visa requirements, please refer to the telephone numbers below.
France
French Embassy - tel: 0207 073 1200
Belgium
Belgium Embassy - tel: 09065 508963 (cost $2 per minute)
Holland / The Netherlands
Dutch Embassy Appointment Line - 09065540720 - open 9.00-12.00
Germany
German Embassy Appointment line : 09065540740 ($2 per minute)

Pets

Unfortunately we can't book for travel for pets as Eurostar does not accept pets on their trains. Guide dogs and Hearing dogs are welcome on Eurostar, please notify us at time of booking.

Prices

All prices shown on our website are "from" prices based on 2 people travelling and sharing a double or twin bedroom (unless otherwise indicated), and the best available prices for travel and the hotel. All prices are subject to availability. For a quote for your short break or holiday please call us on (646) 770 2894.

Seating

Our travel consultants will always attempt to obtain your preferred seating aboard services. However all seating is subject to availability and it may not always be possible to fulfill your seating preferences. You may also be able to change your seating once you are aboard the train if you speak with the train manager.

Single Supplements

Supplements apply for single travellers, as hotels charge by the room. Please call us for a quote for your travel.

St Pancras International

Eurostar trains run from St Pancras International in London to Paris, Brussels or Lille. St Pancras International is London's new "destination station" with a Europe’s longest champagne bar, shops and brasseries.

Stations

Eurostar trains run from St Pancras International in London and Ebbsfleet International in North Kent to Paris, Brussels or Lille. Eurostar trains also run from Ashford International to Paris or Lille. Connections are available from Paris, Brussels or Lille to train stations all over Europe. Please call (646) 770 2894 for a quote.

Trade Shows

During trade shows there will be limited availability on trains and in hotels, supplements may apply.

Tickets

All tickets will be dispatched approximately seven days prior to departure. In some circumstances they can be dispatched earlier if requested. For last minute Eurostar bookings, Railbookers will arrange a ticket on departure and tickets can be obtained from the Eurostar terminal with a reference number. All other documents will be sent via e-mail. Orient Express tickets cannot be dispatched until received from Orient Express; and are usually received approximately one week prior to departure.

Please note we are not able to sell Eurostar tickets on their own - they must be packaged with either a hotel or an extra (for example a city tour).

VAT Receipts

VAT on packages is calculated under a special EU-wide scheme. We are therefore unable to provide VAT receipts.

Waterloo International

Eurostar trains no longer run from Waterloo International. Eurostar's London station is now St Pancras International.

Wheelchairs

If you make a wheelchair booking on Eurostar you will be travelling in the dedicated wheelchair passenger space located in a Leisure Select carriages. A ramp will be available and you will be assisted by Eurostar staff when boarding the train. Please arrive at the Eurostar terminal at least 45 minutes before departure and notify a member of staff that you require assistance.

Booking Terms and Conditions

1. Your Contract
   “Railbookers” is a trading name of Railbookers Limited. Subject to clause 20 these are the conditions of the contract between you (“you”) and Railbookers Limited (“Railbookers”), a company incorporated in England, registration number 4517531 and with its registered address at 14 Bonhill Street, London, EC2A 4BX. When you book a rail ticket or rail package a contract is formed as soon as a deposit or full payment is made.
    
   
2. Financial Protection
   Railbookers is a member of the Travel Trust Association, membership number U1138 which provides you with financial protection in the unlikely event of our insolvency.
    
   
3. Accommodation
   Railbookers have rated hotels according to a number of criteria including standard, facilities and location. While these may be the same ratings as those given by the appropriate tourist authority sometimes this is not the case since standards vary from country to country. Railbookers does not warrant the availability of published or indicative amenities or facilities which are the responsibility of the relevant provider.
    
   
4. Insurance
   It is a condition of your contract with us that you have adequate travel insurance cover. Such insurance should ensure that you are properly covered against unexpected cancellation charges, unexpected costs that might be incurred while you are away, loss of money, or belongings, or personal liability claims. We recommend travel insurance from Holiday Extras (please note Railbookers is not responsible for the content of external internet sites). 
   


5. Amendments
   If you want to change anything to do with your booking, we will do our best to help, but we cannot guarantee to make the changes you want or at all. Amendments are not permitted on Orient-Express or Trans-Siberian journeys, nor on any other rail journey once the tickets have been issued. In all other cases the following administration charges will be made:
   More than 2 weeks prior to departure - $40 per person
   Less than 2 weeks prior to departure - up to 100% of the total amount paid
    
   
6. Cancellations
   There is no refund permitted on Orient-Express, Trans-Siberian, Maharaja Express, Palace on Wheels, Deccan Odyssey or Royal Rajastan journeys, nor on rail tickets once they have been issued. Packages are subject to the following cancellation charges:
   
   90 days or earlier prior to departure – loss of deposit
   From 28 to 89 days prior to departure - 50% of package price
   From 15 to 27 days prior to departure - 75% of package price
   14 days or less prior to departure - 100% of package price
   
   Depending on the reason for your cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your own travel insurance policy. Claims must be made directly to the insurance company concerned.
   


7. Changes made by us
   It is very unlikely that we will have to make any changes but occasionally it may be necessary to change your hotel to one of a similar category or change the time of your train ticket due to circumstances beyond our control. We will let you know as soon as possible about this type of change but we are unable to pay compensation. If we have to make what we consider to be a major change to your booking such as an alteration to the departure time by more than 12 hours or a change of accommodation to a lower category we will inform you immediately and offer you the choice of a full refund or an alternative package. If you prefer to go ahead with the changed booking, you will receive compensation of up to $40 per person, except infants.
    
   
8. Force Majeure
   Compensation will not be paid nor will any refunds of any nature whatsoever be made when changes or cancellations occur as a result of war, threat of war, riot, civil strife, terrorism, strikes (including, but not limited to, strikes and official or unofficial industrial action by rail operators, train operating companies, track operators or otherwise), industrial disruption, natural disaster, adverse weather conditions, fire, government action or other events beyond our control. Advice from the Foreign and Commonwealth Office not to enter or remain in a particular country or region will be regarded as ‘force majeure’.
    
   
9. Transport
   Railbookers acts as an agent of the transport provider and the conditions of carriage of the transport carrier apply to your journey.  If transport suppliers make minor changes to the original schedule we will inform you as soon as possible but if you opt to cancel as a result, you will be liable for normal cancellation charges.
    
   
10. Complaints and Disputes
    If you are unhappy with the accommodation or any services we have provided, you should tell the owner or manager of the property immediately. If they fail to put things right and the enjoyment of your trip is affected, please contact us by phone on (646) 770 2894 so we can try to solve the problem while you are still on your trip. An emergency contact number (provided on your travel documents) is in operation outside office hours until midnight (UK time) every day. Any written complaints must be made to us within one month of your return from your trip.
     
    
11. The 1998 Data Protection Act
    Information you provide will be held in the Railbookers database and may be used for booking information, insurance, market research, fraud prevention and for contacting you regarding any details of our products and services. We may also monitor and/or record your telephone conversations with Railbookers reservations staff for security purposes and to ensure consistent customer service levels, including staff training.
     
    
12. Obtaining Data
    You can request copies of the data that we are holding on you from the Data Controller at Railbookers Limited’s registered office. There is an administration fee of $16 to provide this data.
     
    
13. Conditions
    Your contract with us is based on these booking conditions and all other information contained on our website, which are governed by the laws of England and Wales. If however, you have booked your trip in Scotland or Northern Ireland any disputes may be dealt with in those local courts and will be subject to the law of those countries.
     
    
14. Passport and Visas
    It is your responsibility to hold a valid passport. Visa requirements may differ for non-British passport holders. Please ensure you are in possession of the correct documentation for your travel. We cannot accept liability for any loss you may suffer because you are not in possession of the correct travel documents.
     
    
15. Health
    For the latest in health recommendations around the world we would advise you check www.fco.gov.uk
     
    
16. Our Liability to You
    We will use all reasonable endeavours to ensure that the travel arrangements you book with us are supplied as described on our website/promotional material. We will always endeavour to ensure that any special requests you make are fulfilled, however we can never guarantee such requests. If any part of your travel arrangements is not provided as promised we will pay you appropriate compensation if we agree this has materially affected the enjoyment of your trip. We accept responsibility should you or any member of your party suffer death or personal injury solely as a result of any failure by us to perform our contract except where the failure to perform was due to:
    › Your own acts or omissions
    › Those of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable
    › An event which could not have been foreseen or avoided even with all due care.
    
    Our liability in all cases (except in death or personal injury) shall be limited to a maximum of the cost of your travel arrangements excluding insurance premiums and amendment fees. However our liability in respect of carriage by air, sea and rail and the provision of accommodation is further limited in the manner provided by the relevant international conventions and conditions of carriage. It is a condition of the acceptance of liability above that you notify us of any claim in accordance with the condition relating to complaints. Where any payment is made to you or any members of your party, that person must assign to us or our insurers any rights they may have to pursue any third party. They must further more agree to fully co-operate should our insurers or we wish to enforce those rights.
     
    
17. Independent Contractors
    Some services which you may take during your package may be provided by independent contractors. Railbookers accepts no liability of any kind to you for acts or omissions in connection with or arising out of arrangements with any such independent contractors.
     
    
18. Corporate Travel
    Railbookers is a leisure travel agent and we cannot book or offer corporate travel facilities. We reserve the right to refuse or cancel any booking we believe is for corporate travel purposes.
     
    
19. Special Requests
    If you have any special request, you must advise us in writing at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
     
    
20. Flights
    For the avoidance of doubt where any part of any holiday or other booking includes a flight booking or constitutes an air holiday then the entirety of that booking shall be operated by Travel Definitions Limited trading as Railbookers Signature Holidays, a company which is ATOL protected by the Civil Aviation Authority (ATOL licence number 9040). Flight bookings are also ATOL protected except when tickets for scheduled flights are issued within 24 hours of payment being accepted, or where your payment is made direct to the airline. ATOL protection extends primarily to customers who book and pay in the UK. The terms and conditions under which Travel Definitions Limited operates are available on request. Railbookers cannot accept responsibility for any delays, cancellations or changes to flights (including but not limited to changes to aeroplane specifications, meal availability, configuration or estimated journey times).


21. Names and Ages
    All names, titles and initials of those travelling must be correctly given at the time of booking. Name changes cannot be made at a later date without extra charges being incurred. Please note that correct ages are required for insurance cover within the following bands: (Under 3) (3-18), (Over 65). If you are purchasing or arranging a holiday on behalf of someone else you must ensure you have each passenger name as per their passport. If you provide us with incorrect passenger names, name changes will not be permitted and you will have to purchase a new ticket subject to availability.

Privacy

This privacy policy sets out how Railbookers Limited uses and protects any information that you give Railbookers Limited when you use this website, call or make a booking with Railbookers Limited.

Railbookers Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or making an enquiry or booking by phone or email, this information will only be used in accordance with this privacy statement.

Railbookers Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information for the purposes of your enquiry or booking, or improving our website and email and marketing communications:

• your name
• your contact information including email address, phone and mobile number and address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• The purposes of your enquiry or booking
• Accounting
• Billing and auditing
• Credit and other payment card verification
• Administration and legal purposes
• Insurance
• Market research
• Systems testing, maintenance and development
• Customer relations
• Internal record keeping
• To improve our products and services
• Sending weekly email newsletters about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can unsubscribe from these communications at any time from this page http://www.railbookers.com/rb/newsletter/unsubscribe. If you wish to start receiving email communications from us please enter your email address.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise our website according to your interests and preferences.
• We will only pass your information onto third parties where it is relevant to your booking or enquiry.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being viewed. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us info@railbookers.com

We will not sell, distribute or lease your personal information to third parties (except for the purposes of your enquiry or booking) unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. There is an administration fee of £10 to provide this data. If you would like a copy of the information held on you please write to:
The Data Controller, Railbookers Limited, 14 Bonhill Street, London, EC2A 4BX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Opening Hours

We have offices in London and Sydney and our lines are currently open.

Call us on (646) 770 2894.

If we are closed please leave us a voicemail message, or alternatively send us an email or submit an enquiry.

We've detected your location as Los Angeles, America. Our opening hours in your timezone for the next 7 days are:

Friday	1am - 11am	3pm - 10:30pm
Saturday	2am - 7:30am
Sunday	2am - 7:30am	2:30pm - 11pm
Monday - Thursday	1am - 11am	2:30pm - 11pm

All times shown in PST.